Forget Vanity Metrics — Track Cause and Effect.
KPIs should do more than describe what’s happening.
They should help you understand why it’s happening — and what to do about it.
❌ The Problem
Most CRM dashboards are a collection of isolated numbers:
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Leads created ✅
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Emails sent ✅
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Deals closed ✅
Great. But... how are they connected?
If you can’t see how activity creates results, you’re just watching lagging indicators and guessing your way forward.
Vanity metrics give you a pulse.
But relationships between metrics give you clarity.
🧩 What We See Too Often
We regularly see dashboards filled with:
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Activity stats with no conversion insights
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Win rates shown without context (how many leads did it take?)
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Reports stacked vertically with no timeline comparison
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Metrics that repeat across dashboards — but say nothing new
The consequence?
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Sales teams optimize for the wrong inputs
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Managers waste time trying to reverse-engineer performance
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Leaders can’t explain why results are improving — or dropping
🛠 The Fix: Focus on Relationships, Not Snapshots
Great reporting connects cause and effect — and tells a story across time.
We recommend structuring your reporting across four timeframes (weekly, monthly, quarterly, yearly), and visualizing sequences of related metrics.
🔄 Example: The Demand-to-Revenue Funnel
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New contacts created →
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Contacts worked (calls/emails) →
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Deals created →
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Deals closed
If you see contacts created going up, but deals created staying flat?
Something’s broken in your outreach. That’s the insight.
Other powerful relationships:
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Time to first contact vs win rate
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Emails sent vs replies vs meetings booked
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Pipeline by source vs close rate by source
You don’t need 20 reports.
You need 5 that explain performance — not just show it.
💬 Real-World Snapshot
A COO at a services company told us:
“I see the win rate — but I have no idea what’s influencing it.”
We rebuilt their reporting by connecting each stage of the funnel — and layering activity data across time.
We added a simple “cause/effect” dashboard comparing:
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Leads worked vs meetings booked
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Meetings vs proposals sent
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Proposals vs deals won
In 2 weeks, the sales manager spotted a 3-week delay between contact and follow-up — and fixed it, increasing proposal volume by 19%.
📈 Want to See What’s Really Driving Revenue?
We’ll help you build CRM dashboards that reveal cause and effect — not just activity.
Words From Our Clients with a Top 1% CRM setup
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Phil Khuenen
CEO
Amazing experience working with Kamkod. They helped us craft a fantastic deal flow experience for our customers and sales team as well as improve how we manage complex events and cycles within our organisation.
Sebastian Bates
CEO
Theye were extremely quick at understanding our pain points and grasping what was required. And they was always looking for creative ways to address our requirements without breaking the bank.
Nicole Durell
Head of Sales
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Sofya Tsiropoulos
CEO
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